Post by Berry McPaper-cuts on Dec 13, 2016 23:04:50 GMT
Brian the Graphtec technician ( Silhouette Uk) has posted this warning about a company claiming to be selling Silhouette machines provided by Graphtec.
Warning: Please avoid getcanvasplus.co.uk I hate to have to make a post like this but I want to make you all aware of a website claiming to sell 'UK Silhouette machines' and claiming that they are supported by Graphtec. I want to make it clear that the website getcanvasplus.co.uk and the 'Get Canvas Plus' company is in no way affiliated with Graphtec, we do not supply their machines and we do not support them.
I have had numerous calls from upset customers who have bought machines from these people and had problems. They even had to the cheek to have 'UK support by Graphtec' on their website until we contacted them to complain, this has now been edited to 'UK support' so it appears they are handling their own support which should be interesting considering they don't answer their phones. They have also been telling complaining customers that they need to pass it on to Graphtec as we are their suppliers, which is a complete lie and leaves the customer thinking that it is us at fault.
It is because of this that I'm making this post and I'm kindly asking if all the UKScappers users would kindly pass this info along to all the crafting groups they are are part of. Graphtec GB have worked hard to get a very good reputation for customer service, and it is something we are very proud of, so it is important for us to make these points clear before the actions of this company affect our reputation.
I have only just seen this but, out of curiosity, went to have a look! They have one Silhouette machine which at the end of the blurb states that it has a European plug so you will need an adapter. I don't know if they had that before but that would be a red flag for me!
Doesn't really affect me as the chances of me ever getting one are slim to non-existent, but it just shows how careful you have to be sometimes.
Post by Berry McPaper-cuts on Jan 6, 2017 21:23:15 GMT
It does EB. Graphtec UK are a smashing company and Brian and Lisa Bird aka The Craft Fairy ( she does the demos) are so helpful. If you were interested EB there are bargains to be had where people are upgrading from their Cameo 1s to 3s . UK Scrappers is a good place to look. I passed my Cameo 1 on to an old teaching colleague who I knew would use it to make fabulous classroom displays for the children. She's just had an OFSTED and the Inspector said if they were still grading she would have got an outstanding and he would love for his little boy to be in her class so I am certain it's gone to a good home.
I'd still love one but at the moment it is way, way down on my priorities list! I have my die cutting machine and buy dies in sales, or used on eBay etc. I have also found a source of some pretty cheap dies online. That will have to be it for now - especially as I don't really make enough cards to justify it any more!
When my lottery numbers come up perhaps - although most of that has already been pre-allocated!