Post by Diamond Diva on Dec 1, 2014 19:23:23 GMT
Didn't really know where to put this so admin feel free to move it elsewhere if necessary
This morning I had a call from someone saying they were from my internet provider TalkTalk she said they had become aware of errors on my broadband and wanted me to check my PC so they could find out what was causing it. She told me how to look at a file on it and count the errors listed and said that it was very high and she would support me in sorting it out. Now I'm very aware of scams etc and don't consider myself to be stupid so I said 'I don't know who you are, you could be anyone ringing me I need proof you are who you say you are' she already had my full name and telephone number and reassured me by giving me my account number which I check on my bill and it was correct. Feeling a little happier I went through a few checks with her and she was able to confirm that the problem was with my router, they would send a new one and as I hadn't been receiving the level of security I had been paying for I was entitled to a refund which she would sort out for me. Again my suspicions were raised and when she talked me through to another window which my security software said was a dangerous site she tried to persuade me to bypass it which I refused, a few clicks later we ended up at the login for my internet banking I immediately said I'm not going there and she said we need this for your refund, needless to say I immediately cut her off, closed all the windows I'd opened, disconnected the router and unplugged the PC.
I rang TalkTalk who confirmed it was a scam they couldn't explain why she had my name, telephone number and account number and are looking into it. This scam may not just be confined to Talk Talk so be on your guard and warn your friends and families to be aware of these despicable people
I contatced my bank and they have put a block on my internet banking until I advise my PC is free of virus' so it's PC now gone away to be cleaned and checked for problems and any trojans etc
3_8_3
This morning I had a call from someone saying they were from my internet provider TalkTalk she said they had become aware of errors on my broadband and wanted me to check my PC so they could find out what was causing it. She told me how to look at a file on it and count the errors listed and said that it was very high and she would support me in sorting it out. Now I'm very aware of scams etc and don't consider myself to be stupid so I said 'I don't know who you are, you could be anyone ringing me I need proof you are who you say you are' she already had my full name and telephone number and reassured me by giving me my account number which I check on my bill and it was correct. Feeling a little happier I went through a few checks with her and she was able to confirm that the problem was with my router, they would send a new one and as I hadn't been receiving the level of security I had been paying for I was entitled to a refund which she would sort out for me. Again my suspicions were raised and when she talked me through to another window which my security software said was a dangerous site she tried to persuade me to bypass it which I refused, a few clicks later we ended up at the login for my internet banking I immediately said I'm not going there and she said we need this for your refund, needless to say I immediately cut her off, closed all the windows I'd opened, disconnected the router and unplugged the PC.
I rang TalkTalk who confirmed it was a scam they couldn't explain why she had my name, telephone number and account number and are looking into it. This scam may not just be confined to Talk Talk so be on your guard and warn your friends and families to be aware of these despicable people
I contatced my bank and they have put a block on my internet banking until I advise my PC is free of virus' so it's PC now gone away to be cleaned and checked for problems and any trojans etc
3_8_3
) Before we started, I asked him what make my computer was and he said he hadn't got that specific answer but he knew it had a problem. I said "That's odd ........ I'd have thought you knew everything, but let's continue."