When you are asked to give feedback

To be honest, when I get those emails from Amazon or other retailers, it doesn't really bother me. I either give feedback or I just delete it. Fortunately I've never received damaged goods from anywhere but if I did I'd probably contact the vendor and also give feedback.

You may find that the seller gets in contact with you, when they've seen the feedback, and they should reimburse you or send you the same item free of charge, because you didn't order the box with labels ruining the outside of it so it's technically it's not fit for purpose.

As I found out the other day, after completing a 'satisfaction' form, some companies do contact the customer over their concerns and rectify things immediately.

I hope they do the same for you, FP.

Unless the service is exceptional and the product is amazing and/or wonderful value for money I don't bother - naughty really because I always read the reviews.....