Post by Berry McPaper-cuts on Apr 12, 2018 10:58:03 GMT
Does anyone else get cross when having bought something via Amazon you get an emaill after a while asking for you to give seller feedback? I give immediate feedback if I am happy with the product and the way it arrives. A couple of weeks back I wanted a litre Really Useful Box to soak my stencils in after use as stencil paste can leave a deposit in the sink or bath and as I craft upstairs and can’t race down the stairs to the sink this seemed a practical alternative. Normally I would go to Staples or whatever it calls itself nowadays but ordered on line instead. The seller had stuck sticky labels all over the blasted thing which I still have not been able to remove despite breaking nails and using stick away and my glue rubber. I am afraid when the email request arrived this morning I decided to give it both barrels.
To be honest, when I get those emails from Amazon or other retailers, it doesn't really bother me. I either give feedback or I just delete it. Fortunately I've never received damaged goods from anywhere but if I did I'd probably contact the vendor and also give feedback.
You may find that the seller gets in contact with you, when they've seen the feedback, and they should reimburse you or send you the same item free of charge, because you didn't order the box with labels ruining the outside of it so it's technically it's not fit for purpose.
As I found out the other day, after completing a 'satisfaction' form, some companies do contact the customer over their concerns and rectify things immediately.
I rarely, if ever, give feedback to Amazon marketplace sellers but I do occasionally review items. I had a seller recently who emailed me at least once a day for about a week nagging for feedback. I politely suggested that they might want to desist as pestering the heck out of a customer was highly unlikely to lead to feedback they would actually want!