Post by Berry McPaper-cuts on May 12, 2018 8:13:54 GMT
Long story, possibly extremely boring , but hey!
I know it’s my own fault for ordering from them after finding the delivery very so so but during the recent Tonic Birthday celebrations when p&p was free I ordered the Tonic Tool Selection which on my account was down as sent but I did not get the email to say it would be delivered by such and such a day. I emailed their CS and after batting the subject back and forth got a date. When it hadn’t turned up by then I phoned CS. At first the agent tried to imply I needed to wait another 5 to 10 working days but changed her story when I said I had emails telling me it should have been delivered. She then said she would re-order but it could be 5 to 10 working days. I added a reply to the last email I had had from CS with the non arrival and stating that I was sending this email so they had a written record of the non events so far and that the item should be with me at the latest by May 17th taking into account the Bank Holiday to which an agent replied confirming they had contacted the supplier and it would be with me as soon as possible ( no date given! ). It still hasn’t been delivered. Then FeeFo asked me to review my purchase , something I don’t usually bother to do but being hacked off I did review the Hochand service as 1 star = poor. Obviously could not review the product. This morning there is an email from Hochanda about my review saying they are ‘looking into the matter’ for me and I will hear from them soon. I am not holding my breath that they will link this to the flurry of emails already despatched.
