Post by Berry McPaper-cuts on May 18, 2019 15:23:23 GMT
There is a particularly good recipe that Michael Mosley gives in one of his books made with fresh figs. Tesco sell fresh figs. The first time they substituted the fresh with dry I added a note to my order , as Tesco advise, saying do not substitute fresh figs with dry. It happened again so I rang and asked the CS op to check I had got a note to that effect, as I had ,they passed my complaint on to the store. It has happened again today so I rang to check my ‘do not substitute’ was there still. This time the CS rep said he would flag it as “failure to read customer notes!” To add insult to injury I had pressed the button that says you will do a survey later as experience means I know they will answer straight away if you do that but when the survey call came it refused to recognise the numbers I was giving! I was giving top marks too!
17 Times Shopping Home Deliveries Went Horribly Wrong
1. "We couldn't find that walnut loaf you asked for. Here's an octopus instead." 2. When Asda sent someone FIVE tins of pilchards instead of sugar-free sweets 3. When Tesco sent someone some yoghurts with a free snail
I used to order online from Tesco, when I was married (no point now as I live alone.) We had a few odd substitutes. I ordered lean mince and we got frozen fish instead and when I ordered butter they sent a litre of milk. With the latter, I asked the delivery guy if they were expecting me to jump up and down, while holding the milk, in order to make my own butter. 😳
The biggest botch up though was when they rang to say that a wheel had come off the delivery van and so they were returning our order to the store and would deliver it the following day. Very commendable, you would think, BUT the idiots put the entire order into their freezer overnight. It was delivered the following morning, but Gromit was not amused to find that his romaine lettuce, watercress and asparagus had been reduced to a dark green sludge. Frozen fruit, washing up liquid and toilet rolls were a tad odd too.
Luckily, they replaced everything and delivered it within two hours which was just as well as a hungry Gromit would have been a force to reckon with. He free roamed and so they'd met him as he used to go to the back door when he heard the bags rustling. Maybe if it had just been our shopping that had been frozen they wouldn't have been so amenable.
Post by Berry McPaper-cuts on May 19, 2019 10:04:08 GMT
They kept substituting fish pie with cottage pie but since I rang CS to say it was on my notes never to substitute a fish pie with a meat pie it hasn't happened. The drivers tell me the pickers aren’t that fussed whether they get it right and CS said they actually sometimes turn off the customer instructions.
I was having this conversation with our Tesco delivery driver yesterday. We are lucky that any substitutions we receive are always acceptable. They never do any weird ones. Lately though when I ordered their prawn tikka masala it has been out of stock so they send the vegetable one. I would prefer if they sent a chicken one and I still eat it