Post by Frazz on Jul 8, 2015 10:36:17 GMT
As I was off to visit Ikea and Dunelm the next day, on the Sunday I ordered an outside lamp for my cabin online from B&Q which is close by. This was 31st May.
It wasn’t available when I called in (this was because I didn’t read the confirmation properly which said collect Tuesday, doh!). “No problem” said the lovely supervisor, buy one from the store and get an instant refund for the ordered one . . .
Finally today after many emails, the genuinely lovely supervisor phoned again, full of apologies over entering a wrong digit in the process, and head office unable to action the refund due to time span, so she has now refunded to my card over the phone. I think I’m slightly hopeful now for when I check my statement later.
And she is sending me a gift voucher for all the inconvenience, so I’ll be able to buy myself something really nice for my birthday next week – from B&Q!
That’s assuming one actually arrives of course . . . LOL
