Well ......... I've survived the whizzing about but am now counting to 10 because ............. you've guessed it, my review was rejected.
I probably contravened their T&Cs because I dared to write the truth about how I felt. They've invited me to re-submit one ......... well, there'll be no R.S.V.P. from me. The part that I think is the reason for the rejection is this bit (in their T&Cs)
If your comments are about product selection, pricing, ordering, delivery or other customer service issues, please don't submit this feedback through a product review.
And this is my apparently non-compliant review.
I ordered the black faux suede ottoman and it arrived this afternoon, so it was a very fast dispatch! The material is as expected and it took seconds to 'assemble' and it's now in my bedroom.
I also ordered the wheeled base, at the same time, but unfortunately, although both items were listed together on my order and in the dispatch email, the wheels have yet to arrive. When I rang CS I was told that they were still at the depot and that I would receive them by 9th January, although it would probably be before that date.
While I cannot fault the quality of the ottoman, I have only given it 4 stars because I bought the two items together and so the fact that one has arrived and one is still stuck in the depot means that I cannot review the whole 'set' which is what I purchased.
And if, perchance, anyone from QVC comes across this forum and reads this post, then I'm simply exercising my rights to free speech.
And as an aside, the ottoman and wheeled base unit are great!
Post by Berry McPaper-cuts on Jan 1, 2015 17:05:19 GMT
Tosspots! Glad that the articles are good - I think we already knew Le Q only wants our money so the failure to publish your review does not surprise Toril.
There was absolutely nothing in your review that could be construed as the least bit contentious, it's an accurate account of events. Just makes a complete mockery of having a review process at all. At least Reevoo and Feefo are dependant.
There was absolutely nothing in your review that could be construed as the least bit contentious, it's an accurate account of events. Just makes a complete mockery of having a review process at all. At least Reevoo and Feefo are dependant.
It's probably because I mentioned the delivery issue with the wheeled base and also mentioned what CS told me. At least whoever read it (especially if it is that allegedly independent lot) they will know that not everything is as lovely as QVC make out.
Maybe I should submit a review about how fabulous the wheeled base is (for exercising) and drop in a comment that it was a shame that they didn't arrive with the ottoman. Oh wait ................ that'd be toooooooo critical.
I think we should definitely set a trend for writing reviews with added humour. Toril wheeling herself about her bedroom with reckless abandon would be a perfect start.
The one thing that I don't quite understand (well, I am blonde without the aid of hair dye ) is that if the panel are independent then how come this is how the email ended?
We encourage you to review our guidelines and resubmit your review on Hexagonal Folding Storage Ottoman - 803254.
Thanks for being a part of QVC's community - we look forward to hearing more from you in the future.
Yours sincerely, The QVC Team
Surely if you're an independent panel then you wouldn't sign yourself 'The QVC Team' or is it an independent panel of QVC employees who just don't appear on our screens.