Post by Frazz on Nov 11, 2020 21:33:51 GMT
Well, I have just checked my bank account and it makes a change to say thank you QVC for great service.
I bought a Cubii elliptical exercise machine at the beginning of January this year, which has been brilliant, I use it all the time. It started to make an intermittant rattle in the summer, like ball bearings knocking together or something. I was getting worried it might get worse and definitely didn't want to have it breaking down over winter in the current circumstances.
I phoned them at the end of October and they apologised that they weren't able to replace it, but would collect and give me a full refund. Hermes collected it on the 27th, I took a chance and bought another one and the refund was made yesterday.
Very happy with the service.
