Elizabeth went to the vet for an operation on Thursday. She's had a large lipoma under her front armpit for some time which didn't worry her, so we left it alone. However, she's recently developed a small growth on her upper eyelid which was making her eye water. Time for action I thought.
Goes without saying that it cost an arm and a leg £400+, but I'm very disappointed with the treatment she's received. The wound is twice the size of the original lipoma and the stitching is shoddy to put it mildly. She has a large drain tube protruding from both ends of the stitched wound, hence the T shirt she's wearing in my attempt to prevent the seepage from the drain ending up all over the house. When I went to collect her after the procedure at the agreed time, the vet didn't even have the courtesy to hand her over to me personally in a consulting room, but allowed her to be brought directly into the waiting room by an assistant/nurse. I was given no information on what exactly had been done, or any instructions on how to care for the drain or how to lift her, as the wound is in such an awkward position. I was too shocked and upset to say or do anything at the time and just wanted to get the poor little soul home asap.
I'd appreciate any opinions of you wise and wonderful souls on here as to what you might do or say in the circumstances. I'm seriously considering changing vets for any further treatment either of them need.
Cariad! How distressing for both of you. I would say change your vet as well. It's just not good enough. I hope Elizabeth is not in too much discomfort. Treats are a wonderful cure I find.
That's not good enough Cariad, you must be very concerned. Hope she feels better quickly.
I couldn't see much online other than don't let her lick the wound. Did they give you a collar, and some pain killers? I expect she will sleep a lot for a while.
The article I read said sometimes they have to take some tissue around the lipoma which may explain the size of the wound?
I certainly wouldn't be happy going there for further treatment?
Oh Cariad that is not on. You, and your precious girl, should be treated with care and respect. Perhaps, if you can bear it, take photos of the wound and do keep a diary of her recovery and any concerns you have.
You should speak to the senior vet in the practice, but do it when you're not upset and angry. If you've detailed her recovery then you can do this in a few weeks. If you're not happy with her treatment then you should by all means find a new vet but this one needs a written clout round the ear as well.
If it becomes worse or they dismiss your concerns you can report the vet to the RCVS. They will do back flips if they believe you're going to do that. But you must give them half a chance to explain and apologise first.
I had a to do with mine. It wasn't bad treatment but bad record keeping by a locum vet that meant my insurance refused a claim. When I complained they were very supportive but when it became clear the insurance wouldn't pay out I made it clear that, to my mind, the locum vet was 100% liable. I only threatened once to report her to the RCVS and they paid me the full amount of my claim as compensation. I actually never changed practice. The head vet asked me not to leave. And the care my boys have had has been very good.
Ask friends and neighbours for recommends if you do decide to change.
I hope poor Elizabeth makes a full and speedy recovery Cariad, it's always such a worry when they're poorly. I'm so glad The Princesses sitter recommended a vet near her, we've heard nothing but good things about them. The previous vet were just money grabbers,and tried to talk us in to all sorts when we first got The Princess.
Tinks has made some good suggestions about keeping a record of the wound and recovery, and I know from experience that often a word with the senior vet yields results. They're often just as upset to think you didn't get the treatment you should've, as you obviously are.
What made me really mad in my case was that the notes made it look like the vet had told Harvey needed surgery when she said no such thing. It made me look like I didn't care for my pet properly!'! I was spitting tacks.
I stay because I believe the care she gave was right.
Although I wanted compensation, it was about making sure she never did it again. And no one else had a claim refused. I'm perfectly capable of paying the bill and fighting my case. Others may not be.
Post by Berry McPaper-cuts on Mar 14, 2015 15:22:05 GMT
Poor Elizabeth and poor Cariad- hope you are both feeling up to scratch soon. Do you know of a recommended vet that you can go transfer to? Are there people who you know who have used a vet and you would trust their judgement?
Thank you all for your advice which I will certainly follow. My brave little girl is eating like a horse and still wants give me lots of kisses. She's so forgiving, bless her little heart. I'm taking her back to the vet to have the drain removed tomorrow, and now that I've calmed down, I shall have a word about the treatment we've received. There is only one other vet within reasonable distance and they seem to have good reviews, so when the time for their booster vacs comes around, I think I'll be giving them a ring.
sorry to hear this , you should certainly complain to them , if they are treating your pet and you like this you can bet they are doing it to others to. i wonder if there is a national regulator or something of vets who you could also contact. sounds like you should be refunded part or all of your fee
sorry to hear this , you should certainly complain to them , if they are treating your pet and you like this you can bet they are doing it to others to. i wonder if there is a national regulator or something of vets who you could also contact. sounds like you should be refunded part or all of your fee
There is. The RCVS but they will expect anyone making a complaint to have spoken to the practice first. If you haven't that'll be their initial advice.