I'm annoyed with QVC

sorry to hear this

The current situation is like Groundhog Day! After the debacle with the SBC gels (see above) I phoned QVC and told them not to send any future orders with Hermes as no-one knows who Hermes pass the goods to when it arrives in Ireland. QVC had said previously that they would investigate that but of course they didn't. Anyway my next order from them was for some Sketchers trainers and I phoned Liverpool to place that order when usually I order on the website. I told them again not to send it via Hermes. It was sent RM and it arrived within a week.

I ordered the Alpha H on the website and when I phoned to complain last Friday, they said it had been sent Hermes again. The previous cock-up with SBC had been told to at least 3 customer service bods at the time and they all said they would investigate with the couriers blah blah. It never was and I am back in the same boat again. I don't know if I will get the Alpha H and Q are sending the famous 'letter'.

That's it now. Once the letter has arrived and sent back and eventually money refunded, I am cancelling my account. They are going to send all items via courier and I will never be confident I will receive them.

Really annoying, especially as your things arrive when they use RM instead of Hermes.

I think if it had been thrown into that garden again a few miles away, that man would have brought it round, now he knows who I am but there has been nothing.

What I am most annoyed about is not the couriers (cos I think they are all idiots anyway) but the way QVC handle things or rather don't.  Surely their shipping department can find out from Hermes, who parcels are passed to when they get to Ireland. Apparently not and they tell such lies saying they will look into it and get back to you which they never do. They are employing Hermes to deliver their goods but are unable to question them when things go wrong.
 !


Anyway, if I don't have the account, I won't be tempted by anything and think "Oh maybe this time will be better" and end up angry and frustrated again.

Well that's me and QVC finished. They received the letter back saying that the Alpha H had not arrived and earlier a nice man from Customer Service phoned me. He apologised and said the Alpha H item I ordered was now out of stock but I could go on wait list. No thank you I said, just refund me the money and close my account.